📢 Aga Khan University Jobs 2026 | 2 Analyst, Service Delivery Positions | Video Conferencing & Handheld (Bachelor's Electronics/CS, 2-4 Yrs, Polycom/Cisco) | Telecom (BE Telecommunication, 5+ Yrs, VoIP/Alcatel/Avaya/Cisco) | Information Technology Department | Karachi | Regular Employment | Global Multi-Campus Environment (13 Sites, 6 Countries) | 24x7 Support Required | Apply by 22 June 2026 via AKU Taleo Portal
Organization
Aga Khan University
Total Positions
2 Analyst, Service Delivery
Location
Karachi, Pakistan
Job Type
Regular (Standard Employment)
Qualification
Bachelor's Electronics/CS & BE Telecom
Last Date
22 June 2026
🏛️ About Aga Khan University — IT Infrastructure
Aga Khan University (AKU), chartered in 1983, is a private, autonomous, and self-governing international university with 13 teaching sites in 6 countries across three continents. As an integral part of the Aga Khan Development Network, AKU operates campuses, programmes, and teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda, and the UK. The university's Information Technology department supports this global, multi-campus environment — providing critical IT infrastructure, communication networks, video conferencing, and service delivery across all sites.
AKU's IT team manages enterprise-level systems including Polycom and Cisco video conferencing equipment for high-profile global events, VoIP connectivity linking local and international sites, IVR systems, Call Centers, EPABX, and comprehensive telecom cable networks. The department supports 24x7 operations across all AKU locations — Karachi, East Africa, London, and Afghanistan. Both Analyst positions report to the Manager, Information Technology and are based in Karachi with responsibilities extending to remote and international sites.
📊 Complete Job Overview — Both Positions
| Details | Information |
|---|---|
| Organization | Aga Khan University |
| Department | Information Technology |
| Total Positions | 2 (Analyst Service Delivery — Video Conferencing & Handheld + Telecom) |
| Job Type | Regular (Standard) Employment |
| Location | Karachi, Pakistan (with support to international sites) |
| Reports To | Manager, Information Technology |
| Qualification Range | Bachelor's Electronics/CS to BE Telecommunication |
| Experience Range | 2-4 Years to 5+ Years (Position-Specific) |
| Last Date | 22 June 2026 (11:59 PM for both positions) |
| Apply Method | Online via AKU Taleo Careers Portal |
📋 Available Positions — Complete Master Table
| # | Position | Department | Qualification | Experience | Key Technologies | Ref. No. |
|---|---|---|---|---|---|---|
| 1 | Analyst, Service Delivery (Video Conferencing & Handheld) | IT — Service Delivery | Bachelor's Electronics, Computer Science or equivalent | 2-4 Years | Polycom HDX/Group Series/X30/X50, Cisco SX20/80, iOS, Android, Windows, MacOS | #260001OR |
| 2 | Analyst, Service Delivery (Telecom) | IT — Telecom | Bachelor's in Telecommunication Engineering | 5+ Years | Alcatel, Avaya, Panasonic, Cisco, OM, VoIP, IVR, GEPON, RF, IP | #2600023T |
🎥 Position 1: Analyst, Service Delivery (Video Conferencing & Handheld)
Eligibility Criteria
- Qualification: Bachelor of Electronics, Computer Science or equivalent.
- Experience: Minimum 2-4 years experience in related field.
- Technical Skills Required:
- Manage and troubleshoot Videoconference systems at module level — Polycom HDX, Group Series, X30, X50, Cisco SX20/80
- Handle queries related to Audio-Visual systems
- Install, configure, and maintain PCs, laptops, printers, and applications for both hardware and software
- Maintain and troubleshoot handheld devices — iOS, Android, Windows
- Knowledge of operating characteristics of PC Windows, MacOS and troubleshooting skills
- Proficient knowledge of networking, hardware & software
- Soft Skills: Team player who can work successfully with other departments; strong communication and interpersonal skills.
Key Responsibilities
- Manage and troubleshoot videoconference equipment — Polycom HDX, Group Series etc.
- Handle queries related to Audio-Visual systems
- Install, configure, and maintain PCs, laptops, printers, and applications for both hardware and software
- Maintain and troubleshoot handheld devices (iOS, Android, Windows) — troubleshooting, repair, and networks
- Coordinate and support high-profile global events — from planning through delivery
- Liaise with event organizers and users face-to-face, through phone or email during planning process
- Set up new user accounts and profiles; respond within agreed time limits to call-outs
- Work continuously on tasks until completion (or referral to third parties)
- Prioritize and manage many open cases at one time
- Rapidly establish good working relationships with customers and other professionals (e.g., software developers)
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment
- Maintain high degree of customer service for all support queries
- Adhere to all service management principles
Work Environment
- Based in Karachi with support to AKU's global sites (13 teaching sites, 6 countries)
- Coordinates high-profile global events requiring video conferencing and AV support
- Manages handheld device fleet across the organization
- 24x7 support environment — responding within agreed time limits
💡 Key Differentiator: This role uniquely combines video conferencing engineering (Polycom, Cisco enterprise systems) with handheld/mobile device management (iOS, Android, Windows) and AV systems support. Ideal for IT professionals who enjoy both hardware and software troubleshooting in a prestigious, multi-national academic environment.
📡 Position 2: Analyst, Service Delivery (Telecom)
Eligibility Criteria
- Qualification: Bachelor's Degree in Telecommunication Engineering.
- Experience: Minimum 5 years relevant experience in the field of telecommunication and IVR Systems.
- Technical Skills Required:
- Strong hands-on experience on Alcatel, Avaya, Panasonic, Cisco, and OM Communication and network equipment
- Excellent working knowledge of up-to-date GEPON, RF, and IP connectivity
- System designing and implementation with RF, GEPON, and IP connectivity
- Technical, analytical, interpersonal and organization skills
- Ability to work well with others, multiple vendors, as well as independently
- Strong organizational skills and ability to multi-task in a business environment
- Soft Skills: Good communication skills and ability to work in teams; ability to communicate in an understandable, polite, and friendly manner — both written and verbal.
Key Responsibilities
- Responsible for smooth and uninterrupted operation/maintenance of communications network at AKU all sites
- Responsible for VoIP connectivity of local and international sites
- Responsible for smooth integration and operation of IVR, Voice Call Recorder, Call Accounting system, and Call Center
- Maintain and update the telephone cable network of AKU — MDF, TC, TJB and users points
- Perform all fault control activities related to communication equipment and cable network
- Implement preventive maintenance and trouble-shooting programs for communication equipment
- Analyze existing and new operational units/equipment with regards to technical setup
- Day-by-day rectification of telephone EPABX faults and teleconference setup for executive support
- Troubleshoot and resolve hardware problems with communication apparatus, power rectifier, Ethernet Switches, PCs, telecom
- Travel to affiliated remote sites and resolve any reported hardware and wiring network problems
- Terminate, commission and trouble shoot hardware and telecom systems
- Maintain inventory of communication spares and components
- Utilize the fault call logging computerized system to track and assign jobs
- Install new communication apparatus and programming at user locations and remote locations
- Assist in troubleshooting network and telecom infrastructure
- Full understanding of all communication related cables — underground, Ariel, Fiber, Signaling and control cables
- Hands-on experience to fabricate and terminate cables of all communication types
- Design and manage complex technical VoIP projects
- Recommend technical solutions based on detailed vendor product analysis
- Deliver 2nd level support, participating in after-hours 24x7 support
- Monitor, document, and report on system utilization and capacity
- Implement changes that will optimize existing hardware and network resources
- Coordinate within and outside of IT Telecom team to resolve day-to-day operational issues
- Review fellow Engineer work plans and deliverables to ensure quality, consistency, and timeliness
- Mentor Engineer within and across teams
- Support technical staff in different regions — East Africa, London, and Afghanistan — with expert technical guidance and consultancy
Work Environment
- Based in Karachi with travel to remote sites (AKU locations across Pakistan)
- Provides expert technical guidance to international campuses — East Africa, London, Afghanistan
- Manages enterprise-level telecom infrastructure across AKU's global network
- 24x7 support — participates in after-hours support rotation
- Works with multiple vendors for equipment and service delivery
💡 Senior Technical Role: The Telecom Analyst position is a senior, multi-site, international role requiring 5+ years of hands-on telecom engineering experience across multiple vendor platforms (Alcatel, Avaya, Panasonic, Cisco, OM). The role includes mentoring junior engineers, designing complex VoIP projects, and providing technical consultancy to AKU's international campuses. This is not a standard telecom support role — it requires system design, vendor analysis, and global coordination capabilities.
🎓 Eligibility Criteria — Consolidated Comparison
| Criteria | Analyst — Video Conferencing & Handheld | Analyst — Telecom |
|---|---|---|
| Qualification | Bachelor's in Electronics, Computer Science or equivalent | Bachelor's in Telecommunication Engineering |
| Experience | 2-4 Years | 5+ Years |
| Key Hardware | Polycom (HDX, Group Series, X30, X50), Cisco (SX20/80) | Alcatel, Avaya, Panasonic, Cisco, OM Communication |
| Systems | Video Conferencing, Audio-Visual, Handheld (iOS, Android, Windows) | VoIP, IVR, Call Recorder, Call Accounting, EPABX, Call Center |
| Networking | PC Windows, MacOS, networking, hardware & software | GEPON, RF, IP connectivity, cable networks (underground, Fiber, Ariel) |
| Scope | Global event coordination, handheld fleet management | Multi-site telecom infrastructure, international technical consultancy |
| Support Level | Event planning to delivery, user support, call-outs | 2nd level support, 24x7 after-hours, mentoring engineers |
| Travel | Not specified | Travel to remote sites within Pakistan |
💼 Required Skills — Detailed Breakdown
Analyst — Video Conferencing & Handheld: Technical Skills
- Video Conferencing Engineering: Module-level troubleshooting of Polycom HDX, Group Series, X30, X50 and Cisco SX20/80. Understanding of H.323 and SIP protocols for video conferencing. Experience managing video conferencing infrastructure for large-scale, high-profile events.
- Audio-Visual Systems: Integration of AV systems with video conferencing — microphones, speakers, displays, control systems.
- Handheld Device Management: Troubleshooting iOS, Android, and Windows mobile devices. Mobile device management (MDM) experience preferred. Hardware repair and network configuration for handhelds.
- Desktop Support: Installation, configuration, and maintenance of PCs, laptops, printers, and applications. Windows and MacOS troubleshooting.
- Networking: Proficient knowledge of networking concepts — TCP/IP, LAN/WAN, firewalls, VPN — particularly as they relate to video conferencing and handheld connectivity.
- Electrical Safety: Conducting electrical safety checks on computer and AV equipment.
Analyst — Telecom: Technical Skills
- VoIP Engineering: Design and management of complex VoIP projects. VoIP connectivity for local and international sites. Understanding of SIP, H.323, and VoIP protocols.
- Multi-Vendor Telecom Platforms: Strong hands-on experience with Alcatel, Avaya, Panasonic, Cisco, and OM Communication systems. EPABX programming and fault rectification.
- IVR & Call Center Systems: Integration and operation of IVR, Voice Call Recorder, Call Accounting systems, and Call Center platforms.
- Connectivity Technologies: Excellent working knowledge of GEPON (Gigabit Ethernet Passive Optical Network), RF (Radio Frequency), and IP connectivity.
- Cable Infrastructure: Full understanding of underground, Ariel, Fiber, Signaling and control cables. Hands-on cable fabrication and termination for all communication types.
- Network Infrastructure: Troubleshooting Ethernet Switches, power rectifiers, and communication apparatus.
- System Design: Designing telecom systems with RF, GEPON, and IP connectivity. Vendor product analysis and technical recommendations.
- Mentoring & Consultancy: Mentoring engineers within and across teams. Providing expert technical guidance to international campuses (East Africa, London, Afghanistan).
🌐 How to Apply — AKU Taleo Careers Portal
Step 1:
Visit https://aku.taleo.net/careersection/ex/joblist.ftl?lang=en
Step 2:
Search using reference numbers: #260001OR (Video Conferencing) or #2600023T (Telecom)
Step 3:
Create account/login, complete application, upload CV and documents
Step 4:
Submit before 22 June 2026 at 11:59 PM
⏰ Both positions close 22 June 2026. Comprehensive reference checks for both. Only shortlisted contacted.
📄 Required Documents Checklist
| # | Document | Video Conferencing | Telecom |
|---|---|---|---|
| 1 | Updated CV/Resume | ✅ Mandatory | ✅ Mandatory |
| 2 | CNIC Copy | ✅ Mandatory | ✅ Mandatory |
| 3 | Bachelor's Degree + Transcripts | ✅ Electronics/CS | ✅ Telecommunication Engg |
| 4 | Experience Certificates | ✅ 2-4 Yrs | ✅ 5+ Yrs |
| 5 | Vendor Certifications (Polycom/Cisco/Avaya/Alcatel) | ⭐ Advantage | ⭐ Advantage |
| 6 | Passport Size Photograph | ✅ Recommended | ✅ Recommended |
📝 Selection Process
Stage 1 — Online Application Screening
AKU HR screens against mandatory criteria for each position.
Stage 2 — Comprehensive Reference Checks
Thorough employment verification for both positions.
Stage 3 — Technical Interview
Likely includes hands-on technical assessment — video conferencing/AV troubleshooting for Analyst 1; telecom infrastructure/VoIP scenarios for Analyst 2.
Stage 4 — Final Selection
Regular employment with AKU's competitive IT compensation.
📅 Important Dates
| Event | Date | Remarks |
|---|---|---|
| Job Postings | 08 June 2026 | Both positions posted same date |
| Last Date to Apply | 22 June 2026, 11:59 PM | 14 days application window |
| Application Screening | Late June 2026 | By IT Department |
| Reference Checks | June/July 2026 | Comprehensive verification |
| Interviews | July 2026 (Expected) | Only shortlisted contacted |
📋 General Conditions
- Regular Employment: Both positions are regular (permanent) with standard AKU benefits.
- Comprehensive Reference Checks: Conducted for both positions.
- Only Shortlisted Contacted: If no response within 3-4 weeks, assume unsuccessful.
- Equal Opportunity: AKU committed to diversity, inclusion, and safeguarding.
- 24x7 Support: Both roles involve after-hours support responsibilities.
- Multiple Applications: Submit separate, tailored applications for each position.
🌟 Why Work in IT at Aga Khan University?
- Global Multi-Campus Environment: Support IT infrastructure across 13 teaching sites in 6 countries — Afghanistan, Kenya, Pakistan, Tanzania, Uganda, and the UK. Gain international exposure without leaving Pakistan.
- Enterprise-Grade Technology: Work with industry-leading platforms — Polycom, Cisco, Alcatel, Avaya, Panasonic — at module and system design levels. Build expertise that is globally marketable.
- High-Profile Event Support: The Video Conferencing Analyst coordinates global events for a prestigious international university — developing skills in executive-level AV support.
- International Technical Consultancy: The Telecom Analyst provides expert guidance to AKU campuses in East Africa, London, and Afghanistan — a rare opportunity for cross-border technical leadership.
- Career Growth: Analyst → Senior Analyst → Team Lead → Manager IT Operations → Director IT. AKU's size and global scope provide significant internal advancement opportunities.
- Competitive Compensation: AKU offers market-competitive salaries for IT professionals with regular employment benefits.
- Professional Development: Exposure to multi-vendor environments, complex VoIP projects, and global IT standards enhances your professional profile.
💡 Expert Tips for Applicants
For Video Conferencing & Handheld Analyst
- Highlight Polycom and Cisco Experience: Specifically mention models you have worked with — HDX, Group Series, X30, X50, Cisco SX20/80. Module-level troubleshooting is explicitly required.
- Demonstrate Event Support Experience: The role coordinates high-profile global events. If you have supported executive meetings, international video conferences, or large-scale AV events — feature this prominently.
- Show Handheld/MDM Skills: Experience with iOS, Android, and Windows device management is a key differentiator. Mention MDM platforms (Intune, AirWatch, Jamf) if you have used them.
- Multi-OS Proficiency: Both Windows and MacOS troubleshooting are required. Highlight your cross-platform skills.
For Telecom Analyst
- Quantify Your Multi-Vendor Experience: The role requires Alcatel, Avaya, Panasonic, Cisco, and OM Communication experience. Specify which platforms you have hands-on experience with and for how many years.
- Demonstrate VoIP Project Experience: The role includes designing and managing complex VoIP projects. Provide examples of VoIP systems you have designed, deployed, or managed.
- Highlight Cable Infrastructure Knowledge: The job description specifically mentions underground, Ariel, Fiber, Signaling, and control cables — plus cable fabrication and termination. This is hands-on physical infrastructure work, not just software.
- Show Mentoring and Consultancy Experience: The role requires mentoring engineers and providing technical consultancy to international campuses. If you have trained or guided junior engineers, feature this.
- GEPON/RF/IP Knowledge: These are explicitly required. If you have certifications or project experience with these technologies, highlight them.
General Tips
- Vendor Certifications Are a Strong Advantage: Polycom, Cisco (CCNA/CCNP), Avaya, or Alcatel certifications will significantly strengthen your application for either role.
- Prepare for Technical Interview: Expect hands-on scenarios — troubleshooting a video conference failure, designing a VoIP solution, or diagnosing a telecom cable network fault.
- Demonstrate 24x7 Commitment: Both roles involve after-hours support. Show your willingness and experience with on-call rotations.
⚠️ Common Mistakes to Avoid
- Missing the Specific Degree Requirement: Video Conferencing requires Electronics/CS. Telecom requires Telecommunication Engineering. Generic IT degrees may not qualify.
- Insufficient Hands-On Experience: Both roles require specific hardware experience — Polycom/Cisco for VC Analyst; Alcatel/Avaya/Cisco for Telecom Analyst. General IT support without this specific experience is insufficient.
- Applying Without Module-Level Troubleshooting (VC Analyst): The job explicitly requires videoconference system troubleshooting at module level — not just user-level support.
- Missing Cable Infrastructure Experience (Telecom): The Telecom role requires hands-on cable fabrication, termination, and understanding of underground/Ariel/Fiber cables — not just software/configuration.
- Generic Application: These are very different technical roles. Tailor each application specifically to the technologies and responsibilities listed.
- Unprepared References: AKU's comprehensive reference checks are thorough for both positions.
📈 Career Growth Opportunities
- Video Conferencing Analyst → Senior Analyst AV/VC → Team Lead Unified Communications → Manager AV & Collaboration Services.
- Telecom Analyst → Senior Telecom Engineer → Team Lead Telecom → Manager Network & Telecom Operations → Director IT Infrastructure.
- Cross-Functional Movement: AKU's global IT environment allows movement between VC, Telecom, Network, and Service Delivery teams.
- International Opportunities: Experience supporting AKU's global campuses can open doors to IT roles in East Africa, UK, or other AKDN institutions.
- Vendor Career Path: Deep expertise with Polycom, Cisco, Avaya, and Alcatel is highly valued by these vendors and their channel partners in Pakistan and the Gulf region.
❓ Frequently Asked Questions (FAQs)
- Q: What is the last date?
A: 22 June 2026 at 11:59 PM for both positions. - Q: How many positions?
A: 2 Analyst positions — Video Conferencing & Handheld + Telecom. - Q: What is the difference between the two roles?
A: VC Analyst focuses on video conferencing (Polycom/Cisco), AV systems, and handheld devices. Telecom Analyst focuses on VoIP, EPABX, IVR, telecom cable networks, and multi-vendor platforms (Alcatel/Avaya/Cisco). - Q: Is Polycom experience mandatory for the VC role?
A: Yes. The job explicitly requires managing and troubleshooting Polycom HDX, Group Series, X30, X50. - Q: Is telecom engineering degree required for the Telecom role?
A: Yes. Bachelor's in Telecommunication Engineering is specifically required. - Q: Do these roles require travel?
A: Telecom Analyst requires travel to remote sites within Pakistan. VC Analyst is primarily Karachi-based with global event coordination. - Q: Is 24x7 support required?
A: Yes. Both roles involve after-hours support — VC Analyst responds to call-outs; Telecom Analyst participates in 24x7 support rotation. - Q: How do I apply?
A: Via AKU Taleo Portal: https://aku.taleo.net/careersection/ex/joblist.ftl?lang=en. Ref: #260001OR (VC) and #2600023T (Telecom). - Q: Does AKU conduct reference checks?
A: Yes. Comprehensive employment reference checks for both positions.
🏁 Final Words
The Aga Khan University Analyst, Service Delivery positions offer two distinct IT career opportunities in a prestigious, global, multi-campus environment. The Video Conferencing & Handheld Analyst role is ideal for IT professionals with Polycom/Cisco VC experience and handheld device management skills who want to support high-profile global events. The Telecom Analyst role is perfect for experienced telecom engineers with multi-vendor platform expertise (Alcatel, Avaya, Cisco) who want to design VoIP systems, manage enterprise cable infrastructure, and provide technical consultancy to international campuses.
Both positions close on 22 June 2026 at 11:59 PM. Apply via the AKU Taleo Careers Portal immediately. 🇵🇰
💻 Join Aga Khan University IT Department — 2 Analyst, Service Delivery Positions Closing 22 June 2026! Video Conferencing & Handheld (Bachelor's Electronics/CS, 2-4 Yrs, Polycom/Cisco) & Telecom (BE Telecommunication, 5+ Yrs, Alcatel/Avaya/Cisco/VoIP). Regular employment. Global multi-campus environment (13 sites, 6 countries). Apply via AKU Taleo Portal before 22 June 2026, 11:59 PM. Ref: #260001OR & #2600023T. 🇵🇰
🌐 Apply Now — AKU Taleo Careers 🏛️ AKU Official Website